Ornella McDonald

Ornella McDonald is an experienced Operations Manager and Regional Supervisor, currently serving at EA Health since November 2016, leading Client Services operations. Prior experience includes a role as Regional Supervisor for the Eastern Region at Synergy Health Partners from August 2021 to November 2023, and as a Program Specialist at Covance, where responsibilities included supporting a reimbursement hotline and conducting insurance verifications. Additionally, Ornella has experience as a Member Care Representative, Mentor, and Chargeback Specialist at Intelicare Direct, managing high volumes of customer inquiries. Early career experience includes sales support at NAVY EXCHANGE SERVICE COMMAND (NEXCOM). Ornella holds an Associate of Arts degree in Communication from Southwestern Community College District and is currently pursuing a Bachelor of Arts in Communication at San Diego State University.