Cassandra Coleman

Cassandra Coleman has extensive experience in technology production support and project management, currently serving as the Director of Technology Production Support at EAB since February 2015. In this role, Cassandra leads the ongoing production support strategy for Navigate Student Success, ensuring efficiency and coordination across over 500 projects while enhancing cross-team collaboration. Key achievements include creating a cohort system that reduced delivery timelines by approximately 50% and developing analytics that significantly decreased reporting time for team metrics. Prior roles at EAB include Associate Director of Technology Production Support and Associate Director of Technology Implementations, where Cassandra excelled in client management and project oversight. Cassandra's early career at The Advisory Board Company involved strategic operations and team management, alongside internship experiences at Fannie Mae focused on project support and reporting. Cassandra holds a B.A. in English and Spanish from Wake Forest University.