Helen Dobson

Helen Dobson is an experienced Service Desk Analyst at Eagle Eye Solutions since April 2017, previously serving as an Application Support Analyst at Hewden Stuart Ltd from September 2012 to April 2017. Earlier in their career, Helen held the position of Team Leader at Prometric / Preason Vue from July 2002 to April 2012, where responsibilities included ensuring productivity targets were met by Customer Care Representatives and resolving escalated customer complaints. Helen's educational background includes a QMS Internal Auditing certification in 2010, an NVQ A1 Assessors Award and NVQ Level 2 in Call Handling from Oldham College (2004-2009), a GNVQ in Health & Social Care from Eccles College (1999-2001), and GSCEs from Wentworth High School (1994-1999).