Donna Drehmann

Donna Drehmann is an experienced leader in customer experience with a diverse background spanning multiple industries. Currently serving as the Director of Customer Experience at Eargo since April 2022, Donna has previously held significant roles at TikTok, Postmates, and Change Healthcare, where accomplishments included developing Quality Assurance programs and improving Net Promoter Score methodologies. Donna founded Listen, Learn, Live LLC to enhance customer loyalty through effective listening and learning strategies. With a strong foundation in customer satisfaction and retention management at Asurion Insurance Services and XO Communications, Donna has effectively led teams to achieve high success rates and introduced innovative customer satisfaction metrics. Donna holds a BA in Mass Communication from Towson University and has completed leadership development programs through the Nashville Area Junior Chamber of Commerce and Young Leaders Council.