Lucy Ward

Lucy Ward currently serves as an Access and Assessment Officer at Health and Social Care Connect, Adult Social Care, East Sussex County Council, where responsibilities include handling inbound calls and providing signposting advice for necessary support. Prior experience includes roles at Booksy UK and Ireland as a Happiness Manager and Onboarding Specialist, where Lucy developed tailored onboarding plans, managed client training processes, and monitored customer engagement metrics. Lucy also worked as an Event Manager at Club’97, focusing on social media strategy and event coordination, and as a Customer Service Advisor at Doro Group, assisting patients and managing hospital discharge processes. Early career experience includes positions as a Bar Waitress at Sovereign Harbour Yacht Club and a Barista at Coffee Republic.