Francisco Lugo-Rodriguez

Francisco Lugo-Rodriguez has a diverse work experience spanning multiple industries. Francisco started their career as an Assistant Manager at Aldo Group, where they focused on sales, customer service, and management. After that, they worked as a CSR Customer Service Representative at Micro Center, handling customer service, repairs, and cash handling. Francisco then joined Bank of Boston as a Senior Teller/Sales Associate, where they focused on sales and customer service.

Afterwards, Francisco transitioned to Citizens Bank, where they held various roles including Banker I, Banker II, and Assistant Branch Manager II. In these positions, they engaged with customers to understand their banking needs, established customer relationships, and conducted prospecting and sales activities. Francisco also collaborated with branch managers to improve branch performance and provided guidance and training to branch personnel.

Currently, Francisco is working at Eastern Bank as an AVP Branch Manager III. Francisco leads a medium-to-large sized banking office, overseeing sales, customer experience, operations, compliance, staff development, and community development. Francisco is responsible for hiring and motivating branch colleagues to achieve sales goals and career aspirations. Francisco also focuses on growing deposits, maintaining client service standards, and conducting financial literacy workshops in the community.

Throughout their career, Francisco has demonstrated strong leadership skills, a customer-centric approach, and a deep understanding of banking products and services.

Francisco Lugo-Rodriguez has an education history that includes an Associate's degree in Accounting and Business/Management from Bunker Hill Community College, completed in 2007. Prior to that, they obtained a High School Diploma in General Studies from Cambridge Rindge and Latin High School, where they studied from 1990 to 1994. In terms of additional certifications, Francisco has a Notary Public certification from the Commonwealth of Massachusetts, although the specific month and year of obtaining this certification is not provided. In 2016, they also participated in a mentoring program called Conexion as a mentee, although the field of study for this program is not specified.