Simone Sousa

Simone Sousa has extensive experience in customer success and support roles, currently serving as the CS Team Leader and CX Team Leader at Easy Carros since June 2023. Previous positions include roles at EBANX from March 2021 to February 2023 as a Customer Experience Assistant and Customer Operation Assistant. Simone's career also includes significant experience at EuroIT, where responsibilities encompassed customer success onboarding and exclusive client support for Enterprise customers. Additional roles were held at UTFPR and UFPR as an intern in various capacities, as well as positions in analysis at HSBC and document management at Iron Mountain. Simone holds a Bachelor's degree in Technology in Institutional Communication from Universidade Federal do Paraná and has completed additional studies in LIBRAS and Human Sciences with a focus on Advertising.