Barbara Moura

Barbara Moura is an experienced professional in merchant experience and customer relations, currently serving as a Merchant Experience CRM Analyst at EBANX since December 2020. Responsibilities include managing and optimizing the Salesforce CRM system for customer support agents, ensuring they have the necessary tools for efficient service. Prior roles at EBANX encompass various levels of merchant experience analysis, where Barbara focused on strategic account analysis, operational support, and performance reporting. Previously, Barbara gained experience as an intern at Fomento Paraná, where customer assistance and financing proposal management were primary responsibilities. Barbara holds a degree in Business Administration from FAE Centro Universitário and is pursuing a specialization in Customer Success Design.