Titus Monsma

Titus Monsma has extensive experience in contact center management and account management, currently serving as the Contact Center Manager at Ebbett Group since January 2023. Prior to this role, Titus held various positions including Account Manager/Team Leader at NetValue Ltd and Contact Centre Manager at Accordo Group Ltd, where responsibilities included team management, KPI program development, coaching, and stakeholder management. Titus has a strong background in the IT and customer service sectors, with earlier roles at Elite Business Systems LP and Origin Pacific Airways, among others. Educational qualifications include a Bachelor's Degree in E-Commerce from The University of Waikato and a Certificate in Adult and Continuing Education from Wintec.