Dianne Robillos

Dianne Robillos has extensive experience in the field of personalization, data, and insights. Dianne is currently the VP of Personalization, Data and Insights at eBerry by Nordic Choice Hotels since 2023. Prior to this, they worked at Qatar Airways from 2016 to 2022, progressing from CRM Analysis Manager to Customer Research and Insights Manager to Personalization and CX Manager. Before their role at Qatar Airways, they were an Economics and Statistics Associate at the Asian Development Bank (ADB) in 2015. Dianne also held positions at Lufthansa as a Database Marketing Manager and Business Intelligence Expert from 2011 to 2015, and at Carlson Marketing Pte. Ltd. as a Decision Science Analyst in 2010. Dianne began their career as a Senior CRM Specialist at Globe Telecom in 2008 and later worked as an Associate Research Manager at Taylor Nelson Sofres in the same year. Dianne started their professional journey as a Service Quality Analyst at Manila Electric Company in 2006 and subsequently became an Executive Staff (Management Trainee) before leaving in 2008.

Dianne Robillos earned a Bachelor of Science degree in Statistics from the University of the Philippines in 2006. Dianne then pursued a Master of Business Administration degree from Ateneo de Manila University from 2008 to 2010.