Shailesh Raut

bixCash Global Services is a premier provider of Digital IT and Business Process Outsourcing (BPO) services in India. Our ‘Customer First’ philosophy leverages digital expertise, AI, and process-driven automation to enhance client relationships through superior Customer Experience (CX) Management. With over three decades of experience, we excel in analyzing and optimizing the customer journey, delivering dynamic digital transformation solutions that evolve with market and client needs. Operating across 12 cities with 13 centers and a workforce exceeding 10,000, EbixCash Global Services stands at the forefront of service excellence. We manage processes from initial contact to onboarding, scheduling, renewals, and emergency response systems, seamlessly integrating voice, chat, email, and social media channels to create impactful customer experiences. Our extensive industry knowledge, combined with a flexible and adaptive culture, enables us to integrate the latest technology and digital innovations, setting new standards in CX Management.