Mateusz Makijenko is an experienced professional in the e-commerce and customer support sectors, currently serving as an E-commerce Fraud & Omnichannel Specialist at ECCO Europe since January 2023. Responsibilities include payment analysis and the adjustment of fraud detection rules, alongside active participation in strategic projects to enhance e-commerce systems. Previously, Mateusz worked at transcosmos Information Systems Ltd, where roles included E-commerce L2 Customer Support Agent, focused on online shop development for a leading consumer electronics company, and L1 Customer Service Technical Support for a prominent smartphone brand, providing technical assistance through various communication channels. Additional experience includes managerial and coordination roles in arts and events, such as Shift Manager at the Gallery of Steel Figures and Assistant Manager at the Napoleon Bonaparte Exhibition. Mateusz holds a Master's degree in Social Policy from the University of Warsaw and has further education from the University of Ljubljana.
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