Lindsey Willars is a seasoned professional in programme management and transformation, currently serving as the Director of Programmes at Echo Managed Services since September 2025, focusing on the delivery of Aptumo, a SaaS billing solution for water companies. Previously, Lindsey held the role of DSP Programme Delivery Director at Smart DCC, where significant advancements in smart metering infrastructure were achieved. Other key positions include Transformation Director at Thames Water, Program Director at Centrica, and various leadership roles in customer service and programme management at British Gas and Centrica. Lindsey’s extensive experience spans strategic transformation, customer experience improvement, and operational efficiency, underpinned by a solid educational foundation from Leeds Beckett University.
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