Echo Managed Services
Sagarika Mishra is an experienced operations professional with over 16 years in the industry. Currently serving as Operations Team Manager at Echo Managed Services since April 2015, Sagarika has a strong background in team leadership demonstrated through previous roles as Team Leader at Ienergiger and Tech Mahindra, and as Team Leader at Tata Business Support Services. In these positions, responsibilities included managing team performance, resolving customer issues, ensuring adherence to policies, generating performance reports, and conducting training sessions. Sagarika holds a Postgraduate Degree in Electronics from Berhampur University, completed in August 2005.
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Echo Managed Services
Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities. For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS