Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection.

Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce.

Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities.  For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS

Debt Collection

Outsourcing

Water

Echo Managed Services

Nicky Wellfair

Vicki Dixon

Hannah Cook

Andy Mack

Nikesh Singh

Rajeev Nagpal

Emma Evans

Leanne Florence

Rachael Merrell

Matt Bowd

The Customer Support and Operations team at Echo Managed Services is dedicated to ensuring seamless service delivery and exceptional customer experiences in the water sector. This team manages customer interactions, oversees billing and collections processes, and optimizes operational efficiency through real-time analytics and support. By leveraging advanced technology and skilled personnel, they maintain high service standards and drive continuous improvement in customer care operations.

Customer Support and Operations

Engineering and Development

Finance and Accounting

Customer Support and Operations

About

Team members

Other teams at Echo Managed Services

Engineering and Development

Finance and Accounting