Sudhir Kumar

Sudhir Kumar is a highly experienced Salesforce Solution Architect, currently with Echo Managed Services since February 2018, specializing in cloud-based contact centers, customer experience management, and advanced AI integrations. Sudhir has a proven track record of implementing comprehensive customer service solutions, including automated dialers, API connectivity via MuleSoft, and sentiment analysis tools. In addition, Sudhir is the founder of Empowerforce, offering Salesforce coaching and certification. Previous roles include Senior Software Engineer positions at CenturyLink and Computer Sciences Corporation, where expertise in Salesforce automation, integration, and business process optimization was developed. Educational background includes a B.Tech in IT from West Bengal University of Technology.