Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection.

Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce.

Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities.  For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS

Debt Collection

Outsourcing

Water

Echo Managed Services

Monica MacKintosh

Nikesh Singh

Matt Bowd

Vicki Dixon

Rachael Merrell

Leanne Florence

Emma Evans

Hannah Cook

Nicky Wellfair

Andy Mack

Rajeev Nagpal

The Engineering and Development team at Echo Managed Services is responsible for designing, developing, and maintaining innovative software solutions such as RapidXtra and Aptumo. This team of skilled professionals, including software engineers, Salesforce developers, and technical architects, collaborates to enhance system performance, ensure quality through testing, and implement cutting-edge technologies that improve customer service operations for utility companies. Their focus on best practices and technical excellence drives the development of efficient and scalable billing and customer care systems.

Engineering and Development

Customer Support and Operations

Finance and Accounting

Engineering and Development

About

Team members

Other teams at Echo Managed Services

Customer Support and Operations

Finance and Accounting