Echo-U Ltd
Boluwajo Kolawole is an Assistant Lecturer at Newcastle University since January 2022, specializing in international relations and global politics. Boluwajo's role involves educating students on core concepts and fostering critical awareness of global political issues. Additionally, Boluwajo serves as an Inbound Customer Service Representative at Echo-U Ltd, and fulfills multiple supportive roles for refugees and asylum-seekers through organizations such as North East Solidarity and Teaching (N.E.S.T), Angelou Women's Centre, and West End Refugee Service. Previous experience includes a research internship at Newcastle University focusing on the impact of COVID-19 on asylum-seekers, and a position as a Market Researcher at Ipsos MORI. Boluwajo is currently pursuing a Doctor of Philosophy (PhD) in Law and Politics at Newcastle University, having previously earned a Master's in International Relations and a Bachelor of Laws.
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Echo-U Ltd
Welcome to Echo-U We're an established contact centre creating growth for many of the UK's biggest brands by managing their customer relationships. We use leading industry technology and best practice with the art of conversation to represent our clients' brands exceptionally. Established in 2001 we've become the UK's leading contact centre in many sectors working with the likes of first direct, National Careers Service, Sky, Sage and DPD the award winning parcel delivery company and the UK's leading Sports Fashion Retailer. We deliver bespoke solutions for customer contact including: Inbound support Voice and web-chat customer service, technical support, sales enquiries, advert response, help desk and support Outbound expertise Customer acquisition, destination tracking, RND conversion, outbound sales, customer retention, satisfaction and insight Technical solutions Real-time reporting, CRM design and build, data management, chat, email response, social media management Added value services Flexible overflow, disaster recovery, strategic consulting, in-sourcing and out-sourcing.