Echo-U Ltd
David McGinlay-Alderson is an experienced human resources professional with a career spanning over 19 years. Currently serving as the Human Resource & Compliance Manager at Echo-U Ltd since August 2019, David previously held multiple roles within the same company, including HR Team Leader and HR Administrator. Prior experience includes the position of HR & Training Executive at Brenikov Hospitality & Catering Training and significant tenure at ESPA Ltd, where David worked as Senior Support and Day Program Coordinator. Education was completed at Cramlington Community High School.
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Echo-U Ltd
Welcome to Echo-U We're an established contact centre creating growth for many of the UK's biggest brands by managing their customer relationships. We use leading industry technology and best practice with the art of conversation to represent our clients' brands exceptionally. Established in 2001 we've become the UK's leading contact centre in many sectors working with the likes of first direct, National Careers Service, Sky, Sage and DPD the award winning parcel delivery company and the UK's leading Sports Fashion Retailer. We deliver bespoke solutions for customer contact including: Inbound support Voice and web-chat customer service, technical support, sales enquiries, advert response, help desk and support Outbound expertise Customer acquisition, destination tracking, RND conversion, outbound sales, customer retention, satisfaction and insight Technical solutions Real-time reporting, CRM design and build, data management, chat, email response, social media management Added value services Flexible overflow, disaster recovery, strategic consulting, in-sourcing and out-sourcing.