Diana Marchi

Diana Marchi is an experienced Implementation Specialist at Echosens North America since November 2020, previously serving as a Technical Writer and Implementation and Training Specialist at Summit Healthcare Services from June 2014 to January 2020. Diana's extensive background includes producing high-quality documentation, creating and maintaining interactive installation and upgrade checklists, conducting training sessions, and providing technical support for clients. Earlier roles include Technical Support Manager at PIF Technologies, managing technical support for approximately 1,800 customers, and Help Desk Technician at Casual Male Retail Group, handling service requests and troubleshooting issues. Diana holds a diploma and certificate of proficiency in Computer Technology from Massasoit Community College and Blue Hills Regional Technical School.