John Oneill

John ONeill is an experienced technical professional with a diverse background in customer support and technical consulting. Currently serving as a Client Success Technical Engineer at eCIFM Solutions Inc. since March 2020, John has a strong history in the TRIRIGA platform, having held various positions including TRIRIGA Technical Business Consultant at Serco and TRIRIGA Customer Support Team Lead at Wipro Limited. Prior roles include Level 2 Technical Engineer at IBM, Level 2 Customer Support Engineer at TRIRIGA, and Customer Support Manager at both Peregrine Systems, Inc. and Innovative Tech Systems, Inc. John possesses extensive expertise in managing customer support operations, leading teams, and handling escalations.