Monica Ortiz

Monica Ortiz is an experienced operations analyst currently working at Critical Mass Group since June 2025, where responsibilities include maintaining operational data and ensuring smooth daily operations. Prior to this, Monica served as a quality assurance and scheduling associate at Eclaro, leading an emergency call-out protocol that significantly reduced service cancellations. Experience as an administrative and sales specialist at Bodhi & Ride involved implementing a streamlined process for customer account updates and achieving high conversion rates through lead engagement. As an onboarding manager at Wing Assistant, a comprehensive onboarding strategy was created, enhancing customer retention and revenue. Additionally, Monica has a background in customer service and training from ibex and served as a yoga instructor at Anytime Fitness, coordinating retreats and developing curriculum. Monica holds a Bachelor of Science degree in Office Administration from Philippine Christian University, along with education in humanities and social sciences from Polytechnic University of the Philippines and the University of the East.