Susan Whelan

Susan Whelan has over 20 years of work experience in various roles within the technology and customer service industries. Susan currently works as a Project Manager at Eclipsys Solutions Inc., a position they have held since April 2022. Prior to that, Susan worked at Pythian, where they held multiple roles including Project Manager, Customer Success Specialist, Service Delivery Specialist, and Service Delivery Coordinator. During their time at Pythian, they were responsible for managing client relationships, coordinating and delivering client services, and ensuring client satisfaction and value.

Before joining Pythian, Susan worked at Learning Tree International as a Customer Service Representative, where they were responsible for responding to customer inquiries and assisting with administrative tasks. Susan also gained experience in quality assurance at Bell, where they monitored customer contacts and identified opportunities for improvement in the customer experience. Additionally, Susan worked as a High-Speed Center Client Representative at Bell, handling customer requests and coordinating with other departments and partners.

Overall, Susan Whelan has a diverse range of experience in project management, customer service, and quality assurance, making their a valuable asset to any organization.

Susan Whelan attended Canadore College from 1996 to 1998, where they obtained a degree in Office Administration-Office Systems. Susan also has additional certifications including AWS Business Professional from Amazon Web Services, a Certificate in Customer Relationship Management (CRM) from DePaul University, and an ITIL Foundation Level certification from Udemy. The specific months and years of obtaining these certifications are not provided.