Contract Regulatory Affairs Coordinator

Position Details (What will you be doing?) 

The Regulatory Affairs Coordinator is a project-based position who will work together with our established Regulatory Operations team. The Coordinator will assist the Reg Ops team by performing office-based clerical and administrative tasks related to securing various permits and licenses required in connection with the Company's business. The Coordinator will also be responsible for communicating with internal and external stakeholders to ensure the project stays on track.  

Key Responsibilities

• Scanning and uploading regulatory filing documents applicable to new and existing kiosk locations;
• Reviewing and updating database fields based on the team’s progress;
• Ensuring that accurate data is timely entered into Salesforce and associated internal systems;
• Responding to email inquiries from regulatory authorities;
• Producing and distributing reports on a regular cadence as required by state and local authorities;
• Maintaining accurate internal records, filings, and data entry as needed;
• Following up on applications and administrative filings that need a response;
• Answering inbound phone calls as needed from state and local government officials to provide real-time assistance and solutions.

Education & Experience

• Bachelor's degree OR 1+ year(s) of relevant work experience required;
• Prior experience in a customer support or legal environment in a role handling inbound phone calls or emails, and previous interactions with law enforcement or Regulators strongly preferred;
• Experience with Salesforce or similar CRM preferred;
• Experience with maintaining filing requirements for a large company is desirable;

Knowledge, Skills & Abilities

• Able to demonstrate strong written and verbal communication skills;
• Ability to multi-task and solve problems while on the phone;
• Dependable and trustworthy; 
• Must work well within a collaborative team environment;
• Excellent computer application skills, including Excel, Word and Adobe; 
• Ability to use CRMs and collaborative database applications;
• Being self-reliant and able to independently resolve issues as they arise.

Business Travel (How much will you travel?)  <5% 

Location (Where will you be working?) San Diego, CA 

Pay Range (How much might you earn in your base salary?)  $20 to $26 per hour.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. This position may also be eligible for short-term and long-term incentives based on individual and company performance.