Zí Page

Technical Support Specialist at ecobee

Zí Page has a diverse work experience. They started their career as a Sales Consultant at DNE Resources in 2016. In 2018, they worked as a Customer Service Representative at Hertz Car Sales, where they honed their customer service skills and developed expertise in reservation management. They then joined Stingray Building Maintenance as a Landscaper, where they quickly progressed from a Junior Labourer to a Machine Operator and Driver, increasing productivity and completing additional jobs. Zí also worked as a Labourer/Jr. Operator at LandTec Landscape Contractors, handling various landscape tasks and assisting with deliveries. In 2019, they started their journey as a self-taught Web Developer, diligently studying and building web development projects while networking with like-minded individuals. Currently, Zí is working as a Technical Support Specialist at ecobee, providing technical assistance to customers.

Zí Page's education history begins with their completion of a Junior Information Technology Analyst program at NPower Canada in 2022. Prior to that, they obtained a Bachelor's Degree in Business Administration and Management from NAIT (Northern Alberta Institute of Technology) from 2016 to 2017. Before pursuing their bachelor's degree, Zí Page earned a High School Diploma from Louis St. Laurent Catholic School between 2013 and 2015.

In addition to their formal education, Zí Page has obtained several certifications. In 2023, they completed a Learn JavaScript: Fundamentals Course from Codecademy. In 2022, Zí Page obtained multiple certifications from LinkedIn, including Asking Great Sales Questions, Prepare Yourself for a Career in Sales, Sales Foundations, Sales Negotiation, Sales: Closing Strategies, Sales: Handling Objections, Selling with Stories, Part 2: Stories Great Sales People Tell, and Soft Skills for Sales Professionals. They also completed the Google IT Support Certificate from Coursera in 2022. Furthermore, Zí Page obtained certifications in System Administration and IT Infrastructure Services, The Bits and Bytes of Computer Networking, Build Your Skills In Customer Service, Building Rapport with Customers, Creating Positive Conversations with Challenging Customers, Customer Service Foundations, Customer Service: Call Control Strategies, Customer Service: Handling Abusive Customers, Customer Service: Problem Solving and Troubleshooting, and De-Escalating Conversations for Customer Service, all from LinkedIn in 2022 and 2023.

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