Lisa Siltman is a seasoned IT Business Process Analyst currently serving as a Sr Lead at Ecolab, where they leverage over a decade of experience in ITIL organizations, particularly in Change Management. Lisa obtained the ITIL foundation certification in 2004 and has demonstrated expertise in processing over 1500 change requests per month, leading meetings, and supporting migrations to new tools like Service Now. Their previous roles include Change/Problem Coordinator at Prime Therapeutics and Manager of Change Management at Best Buy, showcasing a strong focus on process improvement and effective communication throughout their career.
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