Ecommerce Equation
Norma Jean Cooper is an experienced professional in client success and training, currently serving as a Member Success Manager at Ecommerce Equation since March 2025, where responsibilities include supporting over 250 ecommerce brands to achieve growth and retention. Prior roles include Training Specialist at Coles Group, Senior Onboarding Manager and Senior Customer Success Manager at Okendo, Legal Project Manager at ExpertsDirect, and Marketing Assistant at the University of Technology Sydney. Norma's educational background includes a Bachelor's degree in Business, Marketing and Advertising, a Diploma of Languages in Japanese, and a Certificate IV in Training and Assessment. Notable skills include strategic coaching, relationship management, and training program facilitation.
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Ecommerce Equation
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The Ecommerce Equation is a community based growth program led by a highly skilled team of ecommerce experts. Together with a community of brands, the program teaches strategies and the tools necessary to help businesses scale exponentially.