Desirée Timo

Desirée Timo is a skilled professional with extensive experience in customer success, compliance research, and policy analysis. At EcoVadis, Desirée has held multiple key roles, including Rated Customer Success Manager and Membership Customer Success Team Leader, where Desirée successfully built a team from the ground up, achieving significant upsell and conversion rates. Previous positions include Customer Service Specialist at Booking.com, where Desirée exceeded performance metrics and was appointed as Quality Ambassador, and Research Analyst at Steele Compliance Solutions, Inc., focusing on compliance with anti-bribery regulations. Desirée also served as Policy and Industry Specialist at Confederação Nacional da Indústria, contributing to important social security recommendations and representing Brazil at the International Labor Conference. Desirée began a legal career as an Associate Lawyer and holds a Bachelor of Laws degree from Universidade de Brasília.