Chad Maggard is a seasoned telecommunication and technology professional with extensive experience in Genesys Cloud and related telephony systems. Currently serving as a Genesys Cloud Engineer at EDCi since May 2024, Chad specializes in project support and operations, focusing on voice equipment and telephony components. Previously, Chad operated as the Owner of You've Got Maids of the Fox Cities, leading an eco-friendly home cleaning service. Chad held senior roles at Bright Health as a Senior Telephony Engineer, where responsibilities included customer support, training, and project leadership in Genesys telephony implementations. Chad's career includes positions at EDCi, West Corporation, and Telstar Communications Inc., demonstrating a strong foundation in telecom analysis, IVR system design, and equipment troubleshooting. Educational background includes studies at Fox Valley Technical College.
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