Troy Thornton

Troy Thornton is an accomplished professional with extensive experience in customer care and operations management. Currently serving as Vice President Customer Care Center at Williams-Sonoma, Inc., Troy oversees a large customer care center, ensuring financial targets are met while adapting to customer and workforce needs. Previously, as Divisional Vice President Customer Care at Eddie Bauer, Troy successfully transitioned customer care operations in-house, achieving significant cost savings. Troy's career began at Alltel and 360 Communications, where management of call center operations and system conversions were key responsibilities. Troy holds a Master of Business Administration from the University of Phoenix and a Bachelor of Business Administration from the University of Nevada, Las Vegas.