Heli Törrönen

Heli Törrönen is an experienced leader in customer experience and engagement, currently serving as the Director of Customer Experience at Edenred Finland since August 2022, where responsibilities include overseeing customer care and operations. Törrönen has previously held significant roles in various companies, such as Business Lead at Elisa, where focus was on customer engagement solutions, and Director of Partner and Event Sales at Sanoma Media Finland, managing consumer sales for major brands. Other positions include roles in transformation, CRM, and marketing across multiple organizations, demonstrating a strong commitment to improving customer experiences and engagement strategies. Törrönen holds a Master of Economic Sciences from the University of Jyväskylä and additional certifications in board membership and digital marketing.