Federica Congiu

Social Media Customer Care at Edenred Italy

Federica Congiu has extensive experience in customer operations and relations, particularly with Edenred Italia, where responsibilities include customer care and managing large corporate clients for Ticket Restaurant, a leading meal voucher product. With a background that includes various roles in customer operations and blogging for GialloZafferano, Federica also gained experience in sales and digital communication during a stint at DI-SIDE. Educational achievements include a Master’s degree in International Affairs and Relations and a Bachelor's degree in Political Science from Università degli Studi di Cagliari.

Location

Milan, Italy

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Edenred Italy

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Edenred, which invented the Ticket Restaurant® meal voucher and is the world leader in prepaid corporate services, designs and delivers solutions that make employees’ lives easier and improve the efficiency of organizations. By ensuring that allocated funds are used as intended, these solutions enable companies to more effectively manage their: • Employee benefits • Expense management process • Incentive and rewards programs The Group also supports public institutions in managing their social benefits programs. Edenred is committed to forging and nurturing relationships with all of its stakeholders, based on dialogue, win-win benefits and mutual responsibility: - Companies and public authorities, concerned with being a good place to work, with motivating their teams and optimizing their performance. - Beneficiaries, who appreciate the simplicity and convenience of service cards and vouchers in making their lives easier. - Affiliated merchants, seeking to increase their revenue, retain their customers and secure their transactions. - Public partners, looking to improve the effectiveness of their social and economic policies, to deliver benefits and to ensure the traceability of funds allocated to benefit programs. Edenred operates in 40 countries, with some 6,000 employees, nearly 610,000 companies and public sector clients, 1.3 million affiliated merchants and 38 million beneficiaries. More information on www.edenred.com.


Headquarters

Milano, Italy

Employees

501-1,000

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