EdgeTier
Katie Cormier is a seasoned professional in talent acquisition and human resources, currently serving as the Talent & People Manager at EdgeTier, where the People and Talent function is being established. Previous roles include serving as a People & Culture Partner and TA Manager at Roomex, leading full recruitment cycles, and working as a Technical Recruiter EMEA at TIBCO. Cormier has extensive experience as a recruitment consultant, having provided services as a sole trader at Smart Recruitment and led talent acquisition efforts during the Covid-19 pandemic at Irish HomeCare. Other notable positions include recruitment consulting at Bank of Ireland, HR administration for Go-Ahead Ireland, and talent acquisition at BroadbandTV. Educational qualifications encompass a Bachelor of Arts in Psychology and various certifications in Human Resources and Applied Psychology.
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EdgeTier
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EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.