EdgeTier
Ran Ben-Yosef has a diverse work experience spanning across various industries. Ran is currently serving as the Head of Customer Success at EdgeTier since October 2023. Previously, Ran worked at Datadog, starting as a Customer Success Manager in December 2019 and steadily progressing to become a Senior Customer Success Manager in January 2021. In this role, they were responsible for the growth and retention of key EMEA accounts and played a crucial role in the professional development and growth of their team members. During their time at Datadog, Ran was recognized for their excellence in performance, success, mentoring, and significant impact on the EMEA Customer Success organization with the "President's Club" award in 2021 and 2022. Prior to Datadog, Ran worked as a Sales Representative at ServiceSource, driving sales and engaging with customers and channel partners for renewal products in the Hebrew market. Ran also has experience as an SMB Customer Success Manager at Accenture, where they provided product information and support to advertisers, improved campaign success, and pitched new features. Additionally, Ran worked as a Telephone Counselor at Enosh Emergency Services, providing mental support and emergency assistance to individuals in distress.
Ran Ben-Yosef holds a Bachelor's degree in Political Science and Government from The Academic College of Tel-Aviv, Yaffo, which they obtained from 2012 to 2015. Ran also has a Master's degree in Negotiation and Conflict Resolution from Bar-Ilan University, which they earned from 2016 to 2017. Additionally, they have obtained several certifications, including Digital Transformation, Managing Your Sales Territory, Sales Negotiation, Sales: Closing Strategies, and Mediator certification from the Israeli Ministry of Justice in 2016.
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EdgeTier
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EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.