David McDonald

David McDonald has extensive experience in quality assurance and technical support, currently serving as a Quality Assurance Technician at Edict Systems since January 2009. In this role, David performs validations and transfers of analytical methods, identifies quality problems, and recommends solutions. Previously, as a Senior Technical Support Representative at the same company, responsibilities included managing customer inquiries, training new customers on the Electronic Data Exchange solution, and creating user guides. David began their career as a Shift Manager at Panera Bread from 2003 to 2009, where responsibilities included training employees, supervising staff, managing the store's cash flow, and ensuring compliance with safety regulations. David holds a Bachelor’s degree in Technical Management from DeVry University and an Associate's degree in Business Information Systems from Sinclair Community College.