Anna Carolina Neves

Anna Carolina Neves currently serves as Líder de Customer Experience at Edify Education, where responsibilities include leading the Customer Experience team, mapping customer journeys, and analyzing metrics to enhance client satisfaction. Previously, Anna held multiple roles at Estante Mágica, including Analista de recrutamento e seleção and Customer Success Manager, focusing on recruitment processes, employee onboarding, and optimizing customer interactions. Anna's career also includes experience in legal analysis and product management, with a strong foundation in educational support and program management through various internships. Anna holds a Bachelor's degree in Law and is pursuing additional degrees in Psychology and Organizational Psychology.