Mayank Jain

Mayank Jain possesses a diverse professional background with significant experience in quality management and operations. Currently serving as SME Business Quality at Editorialist since October 2022, Mayank conducts quality audits, analyzes business processes, and tracks KPIs to drive efficiency and implement best practices. Previously, as an Operations Associate, Mayank achieved a 99% quality score and excelled in cross-functional collaboration. Prior roles at Amazon included Transaction Risk Investigator, where over 1000 investigations were conducted to mitigate fraud risks, and Virtual Customer Service Associate, ensuring effective issue resolution and customer satisfaction. Mayank began a career at ITC Limited as a Marketing Intern, focusing on market research for consumer insights. An MBA in Marketing from BTIRT complements this extensive experience.