eDreams Odigeo
Nick Skals Sinding is a seasoned professional with extensive experience in customer experience and operations management. Currently serving as CX Senior Quality Assurance Lead at eDreams ODIGEO, Nick ensures compliance with quality standards in external agent centers while collaborating with central teams to monitor customer satisfaction metrics. Prior to this role, Nick worked as a Process Control Specialist at Amazon, overseeing flow standards in fulfillment centers, and previously held positions in sales and account management at companies such as Hitachi Vantara, TELUS International, and HP. Nick's background in content operations and sales consultancy, combined with educational credentials in international marketing, underscores a strong foundation in driving customer engagement and operational efficiency.
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eDreams Odigeo
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eDreams Odigeo SA is a Luxembourg-based company principally engaged in the travel and recreational services. The Company is a travel group composed of various brand names, such as eDreams, GO Voyages, Opodo, Travellink, Liligo and Budgetplaces. It offers flights, cruises, car rental, travel insurance, as well as short and long-stay packages. It provides online travel services, including booking of scheduled, charter and low-cost flights, hotels, self-catering accommodation and cruises, traditional and non-traditional package holidays, car hire, train tickets and bus tickets, as well as travel insurance; corporate travel; white-label services, which allow access to various Web platforms; media services, such as targeted advertising, and venture farm to invest in companies with different types of business models and technologies.