Bruna Manso

Bruna Manso is a dedicated professional with a strong background in customer service and experience management in both B2C and B2B environments. They earned a degree in Digital Marketing from UniFCV, and their career began with an internship at the São José dos Campos City Hall, contributing to the successful Facilita São José program. Bruna ascended to roles such as Pleno Analyst at mLabs, where they achieved a 97.7% customer satisfaction rating, and later worked at Buser Brasil, focusing on improving the customer journey. Currently, Bruna serves as a Customer Success Specialist at Edrone, where they develop strategies for partner growth and enhance client experiences in e-commerce.