If you know ESM for helping students enroll, graduate and succeed by offering solutions along the student lifecycle, we're even bigger and better now as a Xerox company.  ESM was founded in 1995, and in 2011 acquired by Xerox.  In today’s higher education landscape, colleges and universities are challenged to boost enrollment, reduce costs, provide exceptional service and improve graduation rates.  Now, as part of Xerox, discover the additional innovative solutions for higher education we can offer to help you improve the student experience and your institution’s bottom line. 

As a premier Business Process Outsourcer, ESM operates the largest education-only contact center in the country with over 800 employees. ESM's enrollment services deliver rapid, cost-effective lead processing, high contact rates and strong conversion rates.  Additionally, ESM's student lifecycle solutions include financial aid solutions leveraging the latest in technology and best in customer care, retention services to improve graduation rates, help desk resources that offer personalized service and convenient access, career placement services to help students succeed professionally, counseling services to help students repay their loans, analytics services to help schools manage Cohort Default Rates (CDRs) and continuing education support to help students extend their learning.

Education

Higher Education

ESM's headquarters in Highlands Ranch, CO, United States

Pablo Javier

Chris Moses

The Engineering and Operations team at ESM ensures the seamless integration and functionality of technological solutions to support the student lifecycle and enhance institutional performance. This team oversees the design, implementation, and maintenance of innovative systems, while managing operational logistics to deliver exceptional service and improve operational efficiency within the largest education-only contact center in the country.

Engineering and Operations

This department focuses on overseeing commercial activities and managing operational processes to enhance business efficiency.

Commercial Operations

This department focuses on assisting customers through various channels to resolve inquiries and provide guidance on products and services.

Customer Support

This department oversees educational programs and ensures effective learning environments.

Education Administration

This department focuses on managing and improving environmental quality through scientific assessments and health practices.

ESM

Org chart

Teams

Engineering and Operations

Commercial Operations

Customer Support

Education Administration

Environmental Services

Offices

ESM

Org chart

Teams

Engineering and Operations

Commercial Operations

Customer Support

Education Administration

Environmental Services

Offices

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