Marcia Smith

Marcia Smith is an experienced professional currently serving as a Senior Branch Office Administrator at Edward Jones since November 2020, where notable contributions include leading a Salesforce CRM migration with a 98% accuracy rate and enhancing customer service for client transactions. Previously, Marcia worked at Richland Library from July 2012 to August 2020 as a Talent Acquisition Coordinator/HRIS Analyst, focusing on designing HR dashboards and optimizing hiring processes to benefit candidate experiences. Other roles include Secretary at the Department of Defense Education Activity, Payroll Specialist and Administrative Assistant at Central Texas College Europe, Administrative Assistant at Lance, Inc., and Executive Secretary to the CEO at BSB-Body Systems Brazil. Marcia's educational background includes a Master's degree in Information Technology with a concentration in Analytics from Capella University, a Database Analyst certificate from Midlands Technical College, and an Associate's degree in Secretarial Science from Universidade Federal da Bahia.