Oliver Dell

Oliver Dell brings extensive experience in customer operations and management, currently serving as General Manager of Customer Care, Billing, Collections, and Life Events at EE since February 2023. Previous roles include Head of Full Fibre Customer Operations at Openreach and Site Operations Director at Concentrix, overseeing operations in banking, financial services, and utilities. A significant portion of Oliver Dell's career was spent at British Gas, where various leadership positions encompassed managing customer services for insurance claims, business services, and home installations, among others. Early career experience includes a management role at Sainsbury's.