Pia Serler

Pia Serler is a seasoned professional with extensive experience in travel operations and customer service. Since June 2014, Pia has been with EF Education First, serving as Director of Travel Operations, where responsibilities include ensuring compliance with internal flight inventory quality standards for 150,000 yearly customers, managing educational group travel processes for over 8,000 travelers, and overseeing budget management. Prior to this role, Pia held positions within the company as Manager, Quality Assurance Specialist, and Flights Coordinator. From August 2008 to May 2014, Pia worked at Norrgavel AB as a Retail Salesperson and Retail Sales Assistant, focusing on sustainable fine furniture and home decor, providing customer consultations and managing stock control. Earlier experience includes serving as a Receptionist at Advokatfirman Vinge KB, handling communication and visitor management. Pia holds a Bachelor of Science (B.S.) degree in Service Management from Lund University, earned between 2008 and 2011.