EF Go Ahead Tours
Andrew Phillips is an experienced professional in customer service and staff training, currently serving as a Traveler Support Trainer at EF Go Ahead Tours since February 2019. Responsibilities include designing onboarding training, assessing training progress, and providing feedback to enhance staff performance. Prior roles at EF Go Ahead Tours include Senior Traveler Support Specialist and Traveler Support Specialist, where Andrew led teams to achieve key performance indicators and implemented sales strategies. Additional experience includes customer service roles at Lyft, Crate and Barrel, and SimpliSafe, alongside various teaching and administrative positions. Andrew holds a Bachelor’s Degree in Music Education from Gustavus Adolphus College.