EF Go Ahead Tours
Ellie Lutes is a seasoned professional with extensive experience in traveler support and team management, currently serving as the Manager of Traveler Support at EF Go Ahead Tours since October 2018. With a proven track record in developing team strategies that resulted in a 25% increase in employee scores year-over-year, Ellie has successfully mentored new Associate Managers and led initiatives such as the rollout of a new CRM platform and the first Senior TSS professional development onsite. Previous roles include Assistant Manager, Team Lead, Senior Traveler Support Specialist, and Traveler Support Specialist at EF Go Ahead Tours, where Ellie demonstrated strong leadership, coaching abilities, and a commitment to enhancing customer experiences. Ellie also gained valuable marketing experience through internships at Aramark and Boston Mutual Life Insurance while earning a Bachelor of Business Administration in Marketing from James Madison University.