Thomas Hollitt

Thomas Hollitt has a diverse work experience in the IT industry. Thomas started their career as a Casual 2nd Grade Cleaner at Kanga Poultry Cleaning LLC in 2015, where they worked as a production line cleaner for Inghams.

In 2018, Thomas worked as a Service Desk Analyst at HCL Infosystems Ltd., contracted through Piper Talent. Thomas provided IT support to Elders staff, including testing and documenting internally developed tools.

From 2019 to 2021, Thomas worked as a Service Desk Analyst at Datacom. Thomas was a member of the 24x7 After Hours support team and assisted with various tasks such as onboarding/offboarding, Citrix session troubleshooting, and Active Directory management.

In 2021, Thomas joined humm group as a Service Desk Analyst. Thomas provided hardware and software support on-site in Adelaide and remotely supported multiple locations. Thomas also assisted with hardware and software procurement.

From 2022 to 2023, Thomas worked at Data Action as a Service Desk and Operations Officer. Thomas provided Level 2 support on a rotating roster and assisted with troubleshooting internal banking processors.

Most recently, Thomas joined Data#3 in 2023 as a 24x7 Systems Support Engineer. Thomas worked remotely, monitoring customer environments and resolving events or escalating them to specialist teams. Thomas also provided over-the-phone support outside of business hours.

Overall, Thomas has gained extensive experience in IT support, hardware/software troubleshooting, and customer service throughout their career in various organizations.

Thomas Hollitt attended Parafield Gardens High School from 2009 to 2014, where they completed the South Australian Certificate of Education. In 2014, they also enrolled at Para West Adult Campus and obtained a Certificate III in Information Technology.