Jamie MacDonald

Jamie Macdonald has a diverse work experience spanning over several years. Currently, they are the Head of Customer Experience UK/USA at Eficode. Prior to this role, Jamie worked as the Head of Customer Experience at Clearvision from July 2022 to June 2023. They also served as a Retention Implementation Manager at Checkatrade.com from January 2021 to July 2022. In their earlier career, Jamie held various positions at SSE Energy Services (Part of the OVO Family), including Optimisation & Insights Lead, Process Performance Manager, Performance Manager, Operations Support Manager, and Team Manager. They also worked as a Customer Service Manager at Just Develop It and held managerial roles at Daisy Wholesale and The Listening Company. Jamie's career began as a Floor Supervisor at Sports World (Sports Direct) in 2004.

Jamie Macdonald earned a Bachelor of Arts with Honors degree in Computer Animation from the University of Portsmouth between 2003 and 2006. Prior to that, from 2000 to 2002, Jamie attended the South East Essex College of Art & Design, where they studied Advanced Media Studies and obtained an AVCE degree. Jamie's earlier education included attending The King John School in Benfleet, Essex, from 1995 to 2000, where they completed their GCSE education in all core subjects and electives. Additionally, Jamie has obtained several certifications, including a Lean Six Sigma Yellow Belt (ICYB) from SSE plc in February 2019, a Mental Health First Aid certification from SSE plc in December 2018, and an NVQ Level 3 in Management from The Listening Company working with Highbury College in March 2010.