Zachary Pugh

Zachary Pugh is a technical lead with extensive experience in IT service desk roles, currently working at eFinancial since February 2022, where previous titles include Service Desk Analyst III and IT Service Desk Analyst II. Prior to this, Zachary held the position of IT Service Desk Administrator/Analyst at International Cruise & Excursions, Inc., where responsibilities included facilitating the hiring process in collaboration with HR and supporting over 5,000 users through various communication channels. Additionally, Zachary served as a Senior Account Manager at Discover Financial Services, focusing on project data analysis to enhance employee performance and customer resolution. Zachary holds a General Diploma in Economics from Ironwood High School.