eFlexervices, Inc.
Laurence Lupato is an experienced professional with a diverse background in customer service and emergency care. Currently serving as a Sourcing Specialist at eFlexervices, Inc. since October 2021, Laurence has also provided customer support as a Customer Service Representative. Previous roles include a Call Agent at Sitel and an Emergency Care Assistant/Team Lead at EMC Medical Services, where responsibilities included training and supervising crew members. Additionally, Laurence worked as a Care Assistant at Acacia Lodge Care Home, assisting clients with daily activities, and as a Computer Instructor and Technician at Data Center College of the Philippines. Laurence holds a vocational degree in Computer Technician and Software Packages from Data Center College of the Philippines, obtained between 1988 and 1991.
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eFlexervices, Inc.
eFlexervices is a 20-year-old business process outsourcing (BPO) company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners. Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through proper recruitment and heavy investment in the right people. Deep integration within our partners' organizations drives our team to take ownership of their work. This stakeholder mindset pushes higher performance, better quality, and longer retention. Our services include, but are not limited to customer support, customer success, sales support, lead generation support, sales development, HR support, back-office support, marketing support, data entry tasks. The softwares we use include Zendesk, Intercom, Kustomer, Salesforce, Slack, Google Workspace, WebEx, Zoom, MailChimp, Campaign Monitor, ClickUp, Asana, Digital Ocean, Atlassian, LinkedIn Sales Navigator, MixMax, Optimizely, and so many more.