eFlexervices, Inc.
Mark Alain Flores is an experienced IT professional currently serving as the Senior Team Leader for Affinity at eFlexervices, Inc. since January 2023. Previously, Mark held the position of IT Support Specialist Supervisor at VW Group Asia Inc. from July 2019 to January 2023. Mark's career includes roles such as Desktop Support Specialist at StickMedia Ltd, IT Support Specialist at SNC Lavalin ProFac Gulf Management, IT ServiceDesk Analyst and Administrator at Transcom, and various positions in customer service and IT support. Mark also contributed as a Thesis Panelist at the University of the East, where Mark obtained a Bachelor of Science in Information Technology from 2005 to 2009.
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eFlexervices, Inc.
eFlexervices is a 20-year-old business process outsourcing (BPO) company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners. Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through proper recruitment and heavy investment in the right people. Deep integration within our partners' organizations drives our team to take ownership of their work. This stakeholder mindset pushes higher performance, better quality, and longer retention. Our services include, but are not limited to customer support, customer success, sales support, lead generation support, sales development, HR support, back-office support, marketing support, data entry tasks. The softwares we use include Zendesk, Intercom, Kustomer, Salesforce, Slack, Google Workspace, WebEx, Zoom, MailChimp, Campaign Monitor, ClickUp, Asana, Digital Ocean, Atlassian, LinkedIn Sales Navigator, MixMax, Optimizely, and so many more.